Complete Issue:I fell at the rear of on my home loan XX/XX/XXXX and called Caliber on XX/XX/XXXX to talk about exactly what my personal options would be to clean out this new default. For every single XXXX ( staff member id XXXX ), I will increase my personal forbearance otherwise sign up for loss mitigation and you will she would post paperwork on my home. Into XX/XX/XXXX XXXX ( worker id XXXX ) stated that my deferment arrangement is owed back by XX/XX/XXXX having home financing percentage owed XX/XX/XXXX. I never ever gotten this contract nor did I receive any mobile phone calls on the a prospective deferment. For the XX/XX/XXXX, XXXX ( employee id XXXX ), reported that easily was struggling to generate a repayment after that I would personally have to sign up for losses minimization. We told XXXX all of our difficulty will be solved so we you certainly will restart payments XX/XX/XXXX however, XXXX asserted that was not an alternative therefore i filed my documents on the XX/XX/XXXX. Into XX/XX/XXXX a letter is shipped saying my personal request for guidance try rejected on account of me not taking the latest deferment solution. My personal mortgage company pushed me personally directly into an idea that i cannot follow, pushing me to get an alternative only to getting refused. I have simply used brand new instruction regarding my personal mortgage lender and you can tend to today be left homeless.
Grievance Details:
In order to have the deal complete i necessary to From the the period we were unable to make path payments.
Ever since then the condition changed we wish to need Quality up on the offer. Now that we are able to pay for it Caliber desires perform an effective ( DIL ). Indeed all the Quality only has already been trying to find creating an effective DIL for many years now. We were really surprised when Caliber given you the loan Modification. Happily surprised. Given that we could pay for it we think they do not wanted us to Modify the loan. We believe the borrowed funds amendment provide from the Caliber was an artificial render it realized we could maybe not pay the repayments at go out so they really given it to united states. Now that we are able to afford they they will not give it to you. We feel Caliber is really about real estate industry maybe not the mortgage organization. They normally use the ( DIL ) to accumulate properties upcoming promote the fresh new on their sis company new XXXX XXXX XXXX at a discount then Trust resells it on a profit. We think the new Fed produces entire so you’re able to Quality towards losses into mortgage and are also ripping of your income tax Payer into a major Group peak. You should browse the so it.
Grievance Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to loans in Alamosa East take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.